FAQ

Payment Methods?

We use Stripe and PayPal.


Returns/ Exchange Policy?

All sales are final. We do not provide refunds or exchanges unless items are proven to be faulty. If you receive an item and it is damaged please contact us as soon as possible via email scrunchiesaus@hotmail.com. We are not responsible for the cost of return shipping.


Shipping?

Orders will be dispatched approximately 2 business days after the date of purchase.

We post to Australia, United Kingdom, United States, Canada and New Zealand. Postage costs are as follows-

Australia (4-7 business days) : 

Small Parcels- $5 (no tracking)

Larger Parcels- $8.50 (includes tracking)


United Kingdom (8-11 business days) :

Small Parcels- $10.00 (no tracking)

Larger Parcels: $22.00 (no tracking


United States/ Canada (7-10 business days) :

Small Parcels- $10.00 (no tracking)

Larger Parcels- $17.00 (no tracking)


New Zealand (7-10 business days) :

Small Parcels- $10.00 (no tracking)

Larger Parcels- $12.00 (no tracking)